Customer Complaint Tracking


Product Description

Customized to easily manage and capture detailed customer complaints or feedback at the time of contact. Customer name, call date, specific feedback, expected response, defined actions and target completion dates are all important to providing excellent customer service. All employees dealing with customers can have access to a complete historical record of conversations.

Now available with the option of our mobile app (W5T Cloud) to allow you to remotely use your smartphone or tablet, look up your information as well as capture action items and sync to your computer.

Home Page

Home Page

Dashboard Page

Dashboard Page

Cost Savings

  • Save 50+% vs. larger enterprise systems
  • Payback your investment in a matter of days vs. months
  • Customer support available 7 days a week
  • Free upgrades for the first year

Customized for Customer Complaint Tracking


  • Date of Initial Contact
  • Product Part Number
  • Injury Type
  • Replacement Unit Needed



  • Required Actions
  • Status of Actions
  • Start / End Dates
  • Key Internal Contact



Customer Complaint Settings

Settings Page [All fields with yellow background may be modified]

Category, Status & Priority Codes established for managing customer complaints: easily modified to fit your exact business needs

Easy to Use

  • Built for Excel users. Leverages the power of MS Office
  • Fast set up, no IT support needed
  • FAQs and How to Use documentation included for easy reference
  • Simple to modify, no manual required

Operating System Requirements

Designed to work with Microsoft Excel for Windows 7 and 10: Office  2007, 2010, 2013 and 2015. Mac OS X: Office 2011 and 2015.

[button color=”#f47c04″ size=”xl” link=””]Buy Now[/button] Customer Complaint Tracking Tool ($299)

[button color=”#f47c04″ size=”xl” link=””]Buy Now w/ Cloud Access[/button] Customer Complaint Tracking Tool ($299) + W5T Cloud Mobile Access ($20/month)

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